Frequently Asked Questions​

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Thank you for choosing CADACLEAN for your cleaning needs. We are committed to providing you with the best service possible. Please use the form below to contact us with any questions, comments, or concerns. Our team is here to help and will respond to your inquiry as soon as possible.

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The Team & Trust

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• Who is coming into my home? Your property will be handled by our strictly vetted and professionally trained employees. To provide you with peace of mind and continuity, we strive to assign the same dedicated team to your space for every visit.

• How will I know it’s your team at the door? Every member of our staff arrives in a professional company-branded uniform, making them easily identifiable.

• Can I feel safe with your staff in my property? Without a doubt. Every cleaner undergoes a rigorous screening process and is fully insured. We treat your home or business with the highest level of integrity and respect.

• Do I have to be there while you work? That is entirely up to you. While some clients prefer to be home, many choose to provide us with access instructions so they can return to a clean space. Rest assured, our team is trained to work securely and efficiently in your absence.

 

Services & Logistics

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• What kind of cleaning do you handle? We provide a full suite of services tailored to your needs, ranging from everyday residential and commercial upkeep to specialized deep cleans and professional carpet restoration.

• How do I get on the schedule? You can book your session in seconds via our online request portal, or if you prefer a chat, give us a ring at 020 3393 2479.

• Do I need to provide any supplies? Not a thing. We arrive fully equipped with all the professional-grade tools and cleaning solutions required to get the job done, so you don’t have to worry about the inventory.

• How long will the appointment last? While the timeframe varies based on the size and condition of the property, most standard sessions are completed within 2 to 4 hours.

• Should I leave a list of chores? There’s no need to leave notes. During the booking process, our office staff will document your specific requirements and relay those exact instructions to your cleaning team before they arrive.

 

Pricing & Payments

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• What are your rates? Since every property is unique, our pricing is based on the scope of work, the square footage, and your specific goals. We invite you to request a personalized quote through our site or over the phone.

• How do I settle the bill? We keep it simple—payments are handled securely via electronic bank transfer.

 

Quality & Policies

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• What happens if the clean isn't up to my standards? Your happiness is our main goal. If something isn't quite right, just let us know within 24 hours. We will return promptly to rectify the issue and ensure you are 100% satisfied.

• Are you covered for accidents? Yes, our company is fully insured. This provides a safety net for you and your property in the highly unlikely event of an accident or breakage.

• Who should I contact if an issue arises? If you have any concerns or need immediate assistance, please call us directly at 020 3393 2479 so we can resolve it right away.

• Is the service safe for my pets? We are big fans of furry friends! All of the products we use are completely pet-friendly and non-toxic.

 

Strategy & Advice

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• How often should I book a visit? This is personal to you. Most clients opt for weekly or fortnightly maintenance to keep things manageable. However, if you have a high-traffic home or a larger floor plan, a more frequent schedule might be better. We can help you decide on the best plan for your lifestyle.

• Why book with a professional firm instead of a private individual? Choosing our company guarantees a level of reliability and expert backup that a solo cleaner simply can't provide. We offer a diverse team of specialists and a managed service that ensures consistent, high-quality results every single time.